Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, takes possession of the goods.

To exercise your right of cancellation, you must inform us:

ImplAg® – Implantologie-Agentur® Thomas Wachtel e.K.
Am Wingertsberg 34
64653 Lorsch
Germany
Phone: +49 (0) 6251 54314
Email: [email protected]

by means of a clear statement (for example, a letter sent by post or an email) of your decision to cancel this contract.

You may use the model cancellation form for this purpose, but its use is not mandatory.

You may also exercise your right of cancellation using the electronic cancellation function provided in our online shop. If you use this function, you will receive electronic confirmation that your cancellation notice has been received.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs, except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us. The reimbursement will be made without undue delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no event will you incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Cancellation Form

Download model cancellation form as PDF

Exclusion or Early Expiry of the Right of Cancellation

The right of cancellation does not apply, in particular, to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal needs.

The right of cancellation expires early in the case of contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.

Note: This cancellation policy applies to consumers insofar as they are entitled to a statutory right of cancellation under the respective contract.